Return & Exchange Policy

Last updated: September 9, 2026

We want you to be happy with what you buy from Cella. If something’s wrong with your order, here’s how returns and exchanges work.

What can be returned or exchanged

You have 7 days from the day your order is delivered or picked up to request a return or exchange.
The item must be unused, unopened, and in its original packaging. For hygiene reasons, this applies strictly to skincare, makeup, and other beauty products — we can’t accept anything that’s been opened or used, unless it arrived damaged or faulty.
If an item arrived damaged, faulty, or wrong (not what you ordered), it’s always eligible for a return or exchange, regardless of whether the packaging has been opened — just let us know as soon as you notice.

Message us on WhatsApp with your order number (from your confirmation SMS) and the reason for the return.
If the item arrived damaged or faulty, please include a photo.
We’ll confirm whether to bring it to the branch you ordered from or arrange a pickup, depending on your location.

Exchange — for a wrong or faulty item, we’ll swap it for the correct item or an equivalent, subject to stock.
Refund — where an exchange isn’t possible or isn’t what you want, we’ll refund you back to the original payment method (Mobile Money or card, via Paystack) once we’ve received and checked the returned item.
Delivery fees are non-refundable unless the return is due to our error.

If anything here is unclear, or your situation doesn’t quite fit, just message us on WhatsApp and we’ll sort it out with you directly.