Frequently Asked Questions
Ordering, payment, delivery, pickup, and returns
Do I need an account to order?
No. Every order is a guest checkout — browse, add to cart, and check out with just your name, phone number, and delivery or pickup details. No password to remember.
How can I pay?
By Mobile Money or card, through Paystack’s secure checkout. We never see or store your card or Mobile Money details ourselves.
What’s the difference between delivery and pickup?
At checkout, you choose one of the two:
- Delivery — give us your address and pick a delivery zone; the fee for that zone is added to your total.
- Pickup — no delivery fee. Collect your order in person from the branch you ordered from. Just bring your name and phone number to the counter — no code or receipt needed.
How do I know when my order is ready?
You’ll get an SMS the moment you order, confirming it. For a pickup order, you’ll get a second SMS the moment it’s ready to collect. For a delivery order, you’ll get a second SMS once it’s delivered. We keep it to just those two messages — no SMS for every small step in between.
Can I track my order?
Yes — every confirmation SMS includes a link straight to your order’s status. You can also go to Track Your Order and enter your order number at any time.
Which branches can I shop from?
We have shops in Kumasi — Afful Nkwanta, KNUST, and Patasi. Each branch has its own stock, so what you see online reflects the branch you’re currently shopping from. See Contact for exact addresses and directions.
Can I return or exchange something?
Yes, within the terms of our Return & Exchange Policy. Start any return or exchange by messaging us on WhatsApp with your order number.
Still have a question?
Message us directly on WhatsApp — we’re happy to help before or after you order.