Privacy Policy

This policy explains what information Cella Essential Beauty Store (“Cella,” “we,” “us”) collects when you shop with us, how we use it, and who we share it with. Shopping with us does not require creating an account — every order is a guest checkout, so we only collect what’s needed to fulfill and support that order.

Information we collect

• Order details — your name and phone number (required), email address (optional), delivery address or pickup branch choice, and the items you ordered.
• Payment information — we never see or store your card or Mobile Money details. Payment is handled entirely by Paystack, our payment processor; we only receive confirmation that a payment succeeded.
• Reviews and back-in-stock requests — if you leave a product review or ask to be notified when something is restocked, we store the contact details and content you submit for that purpose.
• Cart and wishlist — these are stored only in your own browser (localStorage), not on our servers, and are cleared if you clear your browser data.

How we use your information

• To process and fulfill your order, including confirming stock and payment.
• To send order updates by SMS: a confirmation when you order, and one more — when it’s delivered, or for pickup orders, when it’s ready to collect.
• To respond to questions you send us via WhatsApp or in person at a branch.
• To notify you if a product you asked about comes back in stock.
• To display your review (with your name, unless you asked otherwise) once approved.

Who we share it with

We don’t sell your information. We share only what each of the following services needs to do its specific job:

• Paystack — processes your payment (Mobile Money or card).
• mNotify — sends order-confirmation and order-status SMS messages to the phone number you provide.

How long we keep it

We keep order records for as long as needed for bookkeeping, customer support, and legal requirements. Review and back-in-stock submissions are kept until you ask us to remove them.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by reaching out through any of the contact options below. Because checkout doesn’t require an account, the easiest way to identify your order is the order number from your confirmation.

Changes to this policy

If this policy changes, we’ll update the date at the top of this page. Continuing to shop with us after a change means you accept the updated policy.

Contact us

Questions about this policy or your information? Reach us on WhatsApp, or visit any of our branches:

• Afful Nkwanta — Afful Nkwanta, Kumasi, Ghana (address to be confirmed)
• KNUST — KNUST, Accra Road, Kumasi, Ghana (exact shop address to be confirmed)
• Patasi — Patasi, Kumasi, Ghana (address to be confirmed)